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Urgent - Sev 1
High - Sev 2
Normal- Sev 3
Low - Sev 4
Product version matching selected product. Can use 'MAJOR.*, 'MAJOR.MINOR.* ', etc. to indicated that it applies to more than one version. Also accepts "NA" or "N/A"
See https://docs.yugabyte.com/latest/releases/versioning/ for information about product versioning conventions.