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Welcome to Yugabyte Support.

New Organization Onboarding

If your organization is new to the Yugabyte Support Portal, please contact your account team with the below details:

1. A List of Users – Identify the team members who require access.
2. A List of Key Users – Assign key users who will manage Support interactions.

The account team will request the organization users to be added to the Support Portal. Once the users are added, they will receive a welcome email.

Existing Organization Updates

For existing organizations that need to add or remove users:

Option 1: An existing user can submit a request ticket to add or remove users.

Option 2: Customers can collaborate with their account teams to request user updates.

After you have completed Support Portal registration, you will be able to submit new tickets and see the tickets for your organization.

Ready to start? Try opening your first support ticket.