If you require support outside regular business hours according to the support policy, you will need to trigger a page to the on-call engineer.

Triggering a page to the on-call engineer

• You must be logged in, or have previously created an account with Yugabyte support
• Open a support ticket using the process documented here

When opening a ticket, the Severity must be set to "Urgent"

The IssueType must NOT be "Feature Request"

Select the Alert On-Call Engineer box ☑️

You must include a method, in the body, by which the on-call engineer can join the incident call.

If the above conditions are met, the on-call engineer will contact you as soon as possible.